FAQs

We offer a comprehensive service guarantee for all products and shipping in our online store. If you encounter any quality issues or if a parcel is lost, we will refund your payment. We ensure a 100% money-back guarantee to your credit/debit card or PayPal. Once we confirm that the returned order is in its original condition, we will process your refund.

• High Quality: All our products are crafted from premium raw materials and undergo a thorough inspection by our Quality Control team before dispatch.

• Safety: In the event of a lost parcel, we will compensate for your loss in future orders.

• Fast Shipment: Your parcels will be dispatched within 48 hours of payment receipt (excluding holidays) and are expected to arrive within 7-15 business days.

• Customer Support: Ensuring customer satisfaction is our top priority. Feel free to send your inquiries via email, and we will respond within 24 hours, including weekends.

Our primary currency is the US Dollar; however, we also accept payments in British Pounds and Euros. Please note that all prices displayed on our website are in US Dollars.

Your order will be processed within 3-5 working days after payment. Once an order is placed, we promptly begin preparing and packing your package at our warehouses in China and Hong Kong. Within a few days, an express courier will collect your parcel. We utilize a special delivery channel to ensure your package arrives safely and clears customs without issues. You will receive a tracking number a few days after pick-up, allowing you to monitor the status of your delivery at any time.

If you wish to change or cancel your order, please contact us within 24 hours of placing it.

Upon receiving your payment, we will send you a notification email to update you on the status of your order.

Once your order has been shipped, we will send the tracking number to the email address you provided during the order process. This will allow you to monitor your order status at any time. Please ensure you check your email frequently after making the payment, as we will contact you via email if we have any questions.

We advise our valued customers to check their SPAM or Junk folder if they have not received an order confirmation. If the confirmation is not found there, please contact our customer support, and we will promptly resend it.

We provide free worldwide shipping on all orders over $150. Additionally, we offer express shipping services for faster processing and quicker delivery, for a small additional charge based on your order value.

We take pride in our ability to ship worldwide, reaching customers in various countries and regions. Our logistics team works diligently to ensure that your orders are processed efficiently and dispatched promptly. With our express shipping option, you can rest assured that your products will arrive swiftly and in excellent condition.

We utilize reliable carriers such as USPS, UPS, FedEx, and DHL to deliver your orders. This ensures that your packages are handled with care and delivered on time.

After we ship your order, the parcel will typically be delivered within 7-15 business days (excluding preparation time). However, due to unforeseen circumstances, delivery times may occasionally be extended. Please rest assured that we are doing everything possible to ensure your package arrives promptly. We appreciate your understanding and patience in such situations.

You should see tracking events within 48-72 hours after receiving your tracking number/ID. This delay occurs because the initial tracking event typically appears once the shipment has been handed over to the carrier. We kindly ask for your patience during this period. Generally, the package information will not update until the next status change. Rest assured, we are committed to ensuring your package is safely escorted throughout its journey.

If you provide an incorrect shipping address, please contact us immediately via email with the correct address. We will check if it is possible to update the address. If your order has already been shipped, we regret that we cannot change the address or send another package without an additional fee.

Currently, we primarily accept PayPal as our payment method. PayPal is a globally recognized and secure payment platform that ensures the transaction security of both buyers and sellers. You can confidently use PayPal for your payments. After adding items to your shopping cart and proceeding to checkout, simply click the “PayPal” button to be redirected to the PayPal website. Ensure you provide accurate details for a fast and hassle-free payment process. If you prefer to pay by debit or credit card, PayPal also allows you to do so without needing an account.

Additionally, we accept payments via Visa, Mastercard, and American Express. We also support other payment methods, including bank transfers, Wise, Western Union, and cryptocurrency. If you wish to use any of these methods, please email our customer support, and we will process your request promptly.

To ensure the security of your online transactions, we use advanced 128-bit Secured Socket Layer (SSL) technology. This encryption protocol protects your sensitive information by creating a secure connection between your browser and our servers, making it virtually impossible for unauthorized parties to access your data.

Our SSL certificates are issued by trusted Certificate Authorities (CAs), ensuring the highest standards of security. Additionally, our website undergoes regular security audits and updates to maintain the integrity and confidentiality of your data.

We have a 30-day return policy, allowing you to request a return within 30 days of receiving your item. To be eligible, the item must be in its original condition, unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.

Our top priority is your satisfaction. We understand that you may sometimes change your mind after purchasing a product. While we cannot always accommodate refunds in such cases, we will strive to find a resolution that leaves you satisfied. If a product arrives in perfect condition but you have simply changed your mind, we cannot process a return. However, if an error was made on our part or the parcel is seized, we will gladly ship you another product. 

To initiate a return, please contact us by email. If your return is accepted, we will send you a confirmation email with instructions on how and where to send your package. Items sent back without requesting a return will not be accepted.

Certainly, you can request a refund. However, if the package has already been dispatched, an immediate refund is not possible. You will need to wait until you receive the package and return it to us in good condition. Once we receive the returned item, your refund will be processed promptly.

Please note that if you request a refund after the package has been shipped and then refuse to return the item, we will consider this fraudulent activity and report it to the relevant authorities, which may impact your credit rating.

We aim to process returns within 2 working days of receiving them. If the returned items meet our refund criteria, your refund will be issued within 24-48 hours after processing. Please note that depending on your card issuer, this may take approximately 7-10 business days.

Please be aware that all products on our website are premium-quality replicas. We take immense pride in offering our customers the finest replicas available on the market. Each item is meticulously crafted to meet the highest standards, with most products classified as 1:1 and AAA grade. Our commitment to quality ensures that you receive replicas that are virtually indistinguishable from the originals. Experience unparalleled craftsmanship and attention to detail with our exceptional range of products. Trust us to deliver the best in replica quality, and elevate your collection with confidence.

We ship our goods with a declared value of approximately $30 per carton. This practice ensures that most countries do not impose import or sales taxes on low-value imports. While the customer is responsible for any taxes that may be charged, it is worth noting that 99% of our customers do not incur any additional taxes. Enjoy a hassle-free shopping experience with us, knowing that the likelihood of extra charges is minimal.